Frequently Asked Questions
Everything you need to know about shopping with Mezetto
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Shipping is free on all orders over $50, while a flat rate of $4.99 applies to smaller orders.
How can I return or exchange an item?
If you are not completely satisfied, you can return your items within 30 days of delivery. Please ensure products are in their original packaging and unused condition.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are the products on Mezetto authentic?
Yes, we source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.